Exceptional Guest Management for a Seamless Hosting Experience
About service
At HavenStayz, we ensure your guests receive outstanding service from start to finish. From prompt responses to inquiries to seamless check-ins and 24/7 support, our Guest Management service enhances the guest experience and secures glowing reviews, driving repeat bookings and long-term success.
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24/7 Guest Support
Our team is available around the clock to address any questions or concerns your guests may have, ensuring a smooth and stress-free stay. -
Seamless Check-In and Check-Out
We coordinate hassle-free arrivals and departures, making the process smooth for your guests and ensuring your property is always ready for the next booking. -
Proactive Communication
We respond promptly to guest inquiries and requests, providing personalised attention that sets your property apart and guarantees guest satisfaction. -
Guest Screening for Peace of Mind
Every guest is carefully vetted to ensure your property is rented to responsible individuals, minimising risks and protecting your investment.
How the Guest Management Service Works
Guest Screening and Vetting
Every booking is thoroughly reviewed to ensure your property is rented to trustworthy guests who will respect your home.
Booking and Communication Management
We handle all guest inquiries, confirm bookings, and provide timely responses to create a seamless experience for your guests.
Check-In and Check-Out Coordination
From key handovers to digital entry setup, we ensure a smooth arrival and departure process for every stay.
24/7 Guest Support
Our team is always on call to assist with guest issues, ranging from lost keys to local recommendations.
Review Management
After the stay, we collect guest feedback and encourage positive reviews to boost your property’s reputation on Airbnb.
Frequently Asked Questions
Yes, we thoroughly review all booking requests to ensure guests are trustworthy and respectful. This screening process helps protect your property and maintain a positive hosting experience.
Absolutely! We love helping guests make the most of their stay. Our team provides personalised local recommendations in Melbourne — from the best restaurants and cafés to hidden gems, must-see attractions, and family-friendly activities. We also create a detailed digital guidebook for each property, giving guests 24/7 access to curated local tips and essential information. This not only enhances their stay but also increases the chances of 5-star reviews and repeat bookings.
We provide 24/7 guest support to resolve any issues quickly and professionally. Whether it’s a missing item, Wi-Fi trouble, or noise concerns, our team is always available to step in, troubleshoot, and ensure the guest’s experience stays on track — without disturbing your day.
Yes, absolutely. As the owner, you have full control over your calendar. Just let us know in advance when you’d like to block off dates for personal use, and we’ll make sure the schedule is updated and guests are informed accordingly.
Yes — we manage all guest communication from the moment a booking is made. We send welcome messages, check-in instructions, respond to questions during their stay, and follow up after checkout to encourage positive reviews. This consistent and professional communication helps ensure smooth stays and happy guests.
Book a Consultation
Contact us to discuss seamless and professional management for your property.
